Growing Care Navigation at the GP reception PART TWO

13.00-13.30 - Lunch & Registration

Agenda

Setting The Scene – where we are now

• Review where we are now – what’s happening?
• Initiatives – introduced any? how are they impacting?
• What still needs to happen?

Triage – Signposting – Care Navigation

• Its not about ‘saving” appointments, its about getting people helped!
• Will patients accept signposting? – looking at the evidence
• Changing our approach to patient requests for appointments
• Examining the current ‘burden’ in patient calls – reworking the balance
• Owning the call, holding the problem, changing our approach

Overcoming barriers

• Growing our self-confidence for signposting
• How my personal values affect my signposting approach
• Building on our communication skills from part 1 – reaction and rapport
• What do we say to patients- and what does this really mean to them?
• Care navigation sentences and buzz words – advice, guidance and samples

Getting ready for the change of process

• The run-up to change – saying ‘goodbye’ – are we ready?
• What is my reaction to change and why?
• Barriers to change and overcoming these
• Neuroplasticity – opportunities and potential of change – energizing our work

Care navigation decisions and destinations

• Examining again the in-practice decision tree
• Usefulness of in-practice directory?
• General discussion on internal and external destinations
• What information have we introduced to support signposting?

REFLECTED LEARNING – where to now?