Tue, 26 Feb


Armagh City Hotel

Growing Care Navigation at the GP reception PART TWO

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Growing Care Navigation at the GP reception PART TWO

Time & Location

26 Feb 2019, 13:00 – 16:00

Armagh City Hotel, 2 Friary Rd, Armagh BT60 4FR, UK

About The Event

13.00-13.30 - Lunch & Registration


Setting The Scene – where we are now

  • Review where we are now – what’s happening?
  • Initiatives – introduced any? how are they impacting?
  • What still needs to happen?

Triage – Signposting – Care Navigation

  • Its not about ‘saving” appointments, its about getting people helped!
  • Will patients accept signposting? – looking at the evidence
  • Changing our approach to patient requests for appointments
  • Examining the current ‘burden’ in patient calls – reworking the balance
  • Owning the call, holding the problem, changing our approach

Overcoming barriers

  • Growing our self-confidence for signposting
  • How my personal values affect my signposting approach
  • Building on our communication skills from part 1 – reaction and rapport
  • What do we say to patients- and what does this really mean to them?
  • Care navigation sentences and buzz words – advice, guidance and samples

Getting ready for the change of process

  • The run-up to change – saying ‘goodbye’ – are we ready?
  • What is my reaction to change and why?
  • Barriers to change and overcoming these
  • Neuroplasticity – opportunities and potential of change – energizing our work

Care navigation decisions and destinations

  • Examining again the in-practice decision tree
  • Usefulness of in-practice directory?
  • General discussion on internal and external destinations
  • What information have we introduced to support signposting?

REFLECTED LEARNING – where to now?

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